Support

Our customer support team is prepared to ensure excellent service for our customers regarding our products. We offer a free, practical, and comprehensive E-learning training for each equipment sold from our Energy Analyzers line.

If you have any questions in the field or need to access manuals and technical documents for the equipment, please email support@primataeletronica.com.br, and one of our specialists will promptly begin assistance.

All our communication channels are ready to support you!

Testimonials

Energies Soluções em Energia

Moacir Cordeiro, Ms. Eng

The analyzers purchased by Energies after 2020, despite having other established brands in stock, were from Primata, because all information and clarifications were clear and precise. After receiving the product, we received after-sales support and technical assistance that I ‘have never’ had with others. Whenever I need support, I am well attended by Eng. Fausto or his team. We will standardize the rest to Primata!

CAVA Projeto e Instalações

Paulo Cavalcante

Primata’s after-sales support provided me with all the technical assistance I needed through intuitive videos and phone support for configuring the P55 and extracting reports, including support with equipment installation in the field.

Letech Energia

Leonardo

Here at Letech, we have 4 Primata analyzers. With each system update, they carefully send us the latest features and, even better, they listen to our requests for improvements, making the use even better. Support is always quick and efficient, meaning our doubts are resolved promptly, which is a great help in today’s fast-paced environment.

Acxxus

Sérgio Luis Fecci

Primata’s energy analyzers provide measurements of electrical quantities with high precision, allowing for energy efficiency studies in compliance with national and international standards.

Primos Elétrica

Rodrigo Leal

Excellent equipment that offers precise results and a after-sales service that is rare to find in companies in Brazil.

EngeLight

Márcio de Oliveira

We currently use Primata’s power quality analyzers primarily for measuring the load curve of medium voltage transformers and for measuring energy quality at substation entries, to verify if the utility company is non-compliant with any of the indices established in module 8 of PRODIST. In addition to presenting a variety of applications, it features a robust, modern, and user-friendly software, capable of generating various graphs and reports. Lastly, the company provides continuous support, always available to clarify doubts and contribute to optimizing the use of the product.

Polinstal

Giuseppe Marzo

Very robust equipment and easy-to-operate software.

Quaddro

José Rubens

Primata is a brand recognized for quality, technical support, and commercial service. Quaddro has been a partner since 2021 in providing quality energy services using Primata technology.

Raad Engenharia

Mohamed Salim

With the advancement of technology today, the demand for energy quality analysis and load curve analysis, the Primata P55 becomes indispensable with the ease of checking for possible installation errors due to the daily rush, ease of field installation, and use of the (SMD) software with the greatest practicality and wealth of information possible, helping with the professional’s main ally: TIME.

Manuservice

Fábio

Today, we use the P54 in our company, which meets our demands excellently as proposed by the equipment. We notice that PRIMATA constantly works on improving the hardware and software, presenting more resources and report models that bring us more agility in our demands. Another important factor is the support; the combination of response time and technical quality of information is excellent.

Riverton Barbosa

I want to thank you for the attention; you always respond quickly, and for us, this is very important, considering that often we are in the field and usually far from the city. Acquiring Primata’s analyzer was an excellent investment, very easy to connect and extract data, and we still have your support.

SpaEnergy

Claudemiro Venceslau

SPAENERGY is a company operating in the field of energy quality analysis and energy efficiency, primarily in reactive power reduction in harmonic environments, with over 25 years of experience through our technical team. Our team has used Class A and Class S energy analysis instruments from various brands over the years, some imported of excellent quality. However, due to differences between the Brazilian PRODIST standard and the European EN50160 standard, for example, report preparation is often quite laborious. The constant evolution of the apps and the prompt, attentive, and specialized support provided by Primata is undoubtedly one of the reasons that encourage us to want more of this company’s instruments in our services, as it adds trust. In the end, this is the product we provide to our clients: TRUST. The constant evolution of the apps and the prompt, attentive, and specialized support provided by Primata is undoubtedly one of the reasons that encourage us to want more of this company’s instruments in our services, as it adds trust. In the end, this is the product we provide to our clients: TRUST.